WhatsApp AI chatbot that answers like your best rep
A WhatsApp AI chatbot answers customer messages automatically, 24 hours a day, using your own business information. BotReply connects your number through Meta's official API, learns your catalog, pricing, and policies from the content you upload, and then answers questions, captures orders and bookings, and passes conversations to your team when they need a person.
Official Meta Cloud API · Twilio supported · Free plan, no credit card
How to set up your WhatsApp AI chatbot
Four steps, about ten minutes, no developer involved.
Connect through Meta's official flow
Click Connect and Meta's own Embedded Signup popup opens. Pick or create your WhatsApp Business Account, verify the number by OTP, and you are back in the dashboard with the channel live. The webhook is subscribed for you and your access token is encrypted at rest.
Upload what your business knows
Add your product catalog, price list, service menu, policies, FAQs, or existing documents. This is what separates a useful bot from a generic one — answers come from your content, not from a model's assumptions.
Shape how it behaves
Choose a persona and tone, pick a model tier to balance cost against capability, and set rules: when to escalate to a human, what to never discuss, which details to always collect.
Publish and watch it work
Publish the agent, link it to the channel, and every message is answered from that moment. Conversations, outcomes, and costs all appear in your dashboard.
What it does once it is live
Answers from your catalog
Hybrid retrieval over your uploaded content means the bot quotes your real prices, stock, and policies instead of improvising something plausible.
Orders, bookings, and leads
Conversations become structured records with the details the AI collected, moving through a status pipeline your team can actually work.
Several agents, one number
Sales, support, and booking specialists run side by side. A router reads each message and picks the right one — customers just see one number.
Template management
Create, sync, and delete Meta message templates from the dashboard, and use approved ones for campaigns and first responses outside the 24-hour window.
Human handoff
Rules escalate to your team automatically, and replies go out through the same number from a shared inbox with the full conversation in view.
Analytics and cost tracking
Message volume, resolution rates, captured outcomes, and per-conversation model cost, reported per agent and per channel.
What this looks like in practice
A customer asks whether a size is in stock and how quickly it ships to their city. The agent answers from your catalog and shipping policy, then records the order details when they decide to buy.
A parent messages after closing time asking for tomorrow's slots. The agent offers the open times, books the visit, and logs it as an appointment your front desk sees in the morning.
A lead asks for a quote. The agent collects budget, timeline, and requirements, then hands a qualified lead to your sales team with the full conversation attached.
Rule-based bot vs an AI agent
Most "WhatsApp chatbots" are decision trees. They work until a customer phrases something the tree did not anticipate — which is most of the time.
| Situation | Auto-reply or menu bot | BotReply agent |
|---|---|---|
| Answers outside business hours | Away message | Real answers, any hour |
| Product and price questions | Canned menu of options | Retrieved from your catalog |
| When the script does not fit | Dead end or repeat | Understands and responds |
| Capturing an order or booking | Ask the customer to call | Collected in conversation |
| Handing to a person | Manual, if noticed | Rule-based, into a shared inbox |
| Knowing what happened | Scroll the chat | Pipeline and analytics |
Built on the official API
BotReply connects through Meta's Cloud API, with Twilio available as an alternative. That matters more than it sounds: messages sent outside the official channel are what get business numbers restricted. Templates you send outside the 24-hour service window go through Meta's approval, access tokens are encrypted at rest, and your WhatsApp Business Account stays yours.
Answer every WhatsApp message, starting today
Connect your number, upload what your business knows, and let AI take the first reply. Free plan available — no credit card required.
WhatsApp AI chatbot FAQ
Setup, the Business API, and what the agent can do.
How do I connect my WhatsApp number to BotReply?
BotReply uses Meta's official Embedded Signup. You click Connect in your workspace, a Meta-hosted popup walks you through selecting or creating your WhatsApp Business Account and verifying your number by OTP, and you are returned to the dashboard with the channel live. BotReply subscribes the webhook for you and encrypts your access token at rest. Twilio is supported as an alternative if you already send WhatsApp through them.
Do I need the WhatsApp Business API to use BotReply?
Yes, and connecting through BotReply is how you get it. The Embedded Signup flow provisions WhatsApp Business API access on Meta's Cloud API as part of setup, so there is no separate application process to complete first. You need a phone number that is not currently active on the consumer WhatsApp or WhatsApp Business app.
Can the AI answer questions about my own products and prices?
Yes — that is the point of the knowledge base. You upload your catalog, price list, policies, FAQs, or documents, and BotReply retrieves the relevant passages for each customer message so answers quote your actual details rather than a model's guess. Update the content once and every channel reflects it immediately.
What happens when the AI cannot handle a conversation?
It hands off according to rules you configure — a customer asking for a person, a topic you have marked as human-only, or low confidence. The conversation is flagged in your shared inbox and your team replies as a human through the same WhatsApp number.
Can I run more than one AI agent on one WhatsApp number?
Yes. A workspace can hold several specialist agents — sales, support, bookings — and a router reads each incoming message and directs it to the right one. Customers experience a single number; internally each conversation reaches the agent built for it.
Does BotReply support WhatsApp message templates?
Yes. You can create, list, and delete Meta message templates from the dashboard, sync approval status, and use approved templates for campaigns and automated first responses. Templates are required by Meta for any message you send outside the 24-hour customer service window.
How much does a WhatsApp AI chatbot cost?
BotReply has a Free plan of around 100 AI messages per month with no credit card, and paid plans priced by monthly message volume. Meta charges separately for WhatsApp conversations under its own pricing, which is billed to your WhatsApp Business Account rather than through BotReply.