Cancellation & Refund Policy

Overview

BotReply subscriptions are billed in advance on a monthly or annual basis through our payment partners, Razorpay and PhonePe. Prices are subject to applicable taxes (GST) as shown at checkout, and a tax invoice is issued for every payment. This policy explains how cancellations and refunds work; it forms part of our Terms of Service.

Cancelling Your Subscription

You can cancel your subscription at any time from your account's billing settings — no calls or emails required. Cancellation stops all future renewals. You keep full access to your paid plan until the end of the period you have already paid for, after which your account moves to the Free plan. Your data is not deleted on cancellation.

When Refunds Are Issued

We issue refunds in the following cases:

• Duplicate payment — you were charged more than once for the same subscription period.
• Failed activation — your payment succeeded but the subscription was not activated on your account, and we are unable to activate it.
• Required by law — any refund we are legally required to provide in your jurisdiction.

Approved refunds are processed to the original payment method within 5–7 business days of approval. Depending on your bank or card issuer, it may take additional time for the amount to reflect in your account.

What Is Not Refundable

• Used subscription time — fees for the current or past billing periods are non-refundable once the period has started, except as required by law.
• Partial periods — cancelling mid-cycle does not generate a pro-rated refund; you keep access until the period ends instead.
• Plan downgrades — switching to a cheaper plan takes effect from the next billing cycle; the difference for the current cycle is not refunded.

We recommend starting on the Free plan and upgrading only when you are ready — you can evaluate every core feature before paying.

How to Request a Refund

Email us at [email protected] from your registered account email with the payment reference (order ID or payment ID from your invoice or payment confirmation) and a short description of the issue. We respond to all refund requests within 5 business days.

Changes to This Policy

We may update this policy from time to time. Changes apply to payments made after the change takes effect and never retroactively reduce a refund right you already had.