Your privacy matters to us
We're committed to protecting your personal data and being transparent about how we collect, use, and safeguard it.
Last updated: January 15, 2025
Overview
BotReply ("we", "our", or "us"), provides a WhatsApp AI auto-reply platform. This Privacy Policy explains how we handle your information when you use our services, website, and integrations. By using BotReply, you agree to the practices described in this policy.
GDPR Compliant
We follow EU data protection standards for all users worldwide.
Encrypted at Rest
All sensitive data is encrypted with industry-standard AES-256.
Zero Retention Option
Message content can be processed without permanent storage.
You Stay in Control
Export or delete your data anytime from account settings.
Data We Collect
We collect only the information necessary to operate and improve our service.
- Account data — name, email address, company name, and billing details.
- WhatsApp messages — message content processed to generate AI replies on your behalf.
- Usage data — feature interactions, log files, device and browser information.
- Cookies — used for authentication and analytics purposes.
How We Use Your Data
Your data is used to provide, maintain, and improve BotReply. Specifically, we use it to deliver AI-generated replies, authenticate your account, process payments, send service notifications, provide customer support, and analyze aggregated usage to enhance our product. We never sell your personal data to third parties.
Data Sharing & Sub-processors
We share data only with trusted sub-processors who help us deliver our service under strict data processing agreements.
Your Rights
Depending on your jurisdiction, you have the right to access, correct, export, or delete your personal data, restrict or object to processing, and withdraw consent at any time. To exercise these rights, contact us at the email below — we respond within 30 days.
Questions about your privacy?
Reach our data protection team and we'll get back to you within 5 business days.